Volunteer Spotlight: Rob Hickson

Rob Hickson is an experienced club leader whose passion for member experience, strategic engagement, and professional service shines both in his club role and in his volunteer leadership within the CMAC Ontario Branch.

Club Leadership & Professional Background

Rob currently serves as General Manager  at Lookout Point Country Club, a historic private golf  club in Fonthill, Ontario. In this role, he oversees daily operations, champions high-quality service delivery, and leads a dedicated team focused on creating memorable experiences for members and guests alike.

With a long career in golf and club leadership, Rob brings deep industry insight, operational expertise, and a strong commitment to fostering a welcoming club culture. He has developed a reputation for thoughtful leadership and strategic thinking — qualities that serve him well both at his club and within professional association work.

CMAC Ontario Branch Involvement

Rob volunteers with the CMAC Ontario Branch as the Membership & Marketing Vice Chair, where he helps shape the branch’s efforts to attract, engage, and retain members, and to elevate how CMAC Ontario communicates its value across the club management community. His contributions support outreach initiatives, marketing strategies, and member engagement programming that help strengthen connections among club professionals across Ontario.

In this leadership role, Rob works alongside fellow volunteers to ensure that the branch not only delivers relevant professional development and networking opportunities but also effectively showcases the benefits and impact of CMAC membership. His strategic perspective and club-level experience bring an informed voice to branch planning and outreach efforts.

Industry Impact & Recognition

Known for his collaborative approach and dedication to service excellence, Rob’s work has had a positive impact on both his club and peers throughout the industry. Through his role at Lookout Point Country Club, he models high standards in operational leadership, team development, and member engagement.

His volunteer service with CMAC Ontario further underscores his commitment to the club management profession — helping build a strong, engaged, and well-connected community of professionals. Through strategic marketing insights and a passion for member experience, Rob continues to contribute meaningfully to the growth and visibility of the association.