Step behind the scenes with Kathleen Howard, Director of Food & Beverage at the Toronto Cricket Skating & Curling Club, as she shares what it really takes to create memorable member experiences. From managing teams and events to navigating unexpected challenges—like two broken keg fridges at the start of a busy season—Kathleen offers a candid and lighthearted look at life in club food and beverage. With insights on leadership, teamwork, adaptability and the importance of staying curious, she reflects on the people and moments that make the industry so rewarding, along with a few personal favourites, from coffee and wine to vintage shopping and travel.