Tag : club leadership

The height of the golf season is the perfect time to pause and assess what's working—and where small improvements can make a big impact. From labour efficiency and member satisfaction to food & beverage performance, events, staff wellbeing, and operational processes, this mid-season check-in highlights seven key areas every club leadership team should review. Featuring insights from experienced club professionals across the industry, it's designed to spark meaningful conversations that strengthen operations and enhance the member experience before the season comes to a close.

Alena Miatlushka, MCATD
CMAC Ontario Branch – Board of Directors and Professional Pathways Chair
Director of Human Resources, The Boulevard Club

Alena Miatlushka is a highly accomplished Human Resources professional with a rich international background spanning Europe, the Middle East, and North America. With over 20 years of experience in the hospitality sector, she has developed deep expertise in hotel pre-openings, brand repositioning, and the strategic management of HR and training functions. Alena has successfully led regional HR communities, playing a critical role in implementing global people initiatives that align with business goals and elevate organizational performance.

For club management professionals, experience is essential — but recognized professional credibility is what sets leaders apart.

Earning your CCM is more than completing courses. It’s a structured professional journey that validates your knowledge, leadership ability, and commitment to excellence in club management.

Bill Stepec
CMAC Ontario Branch – Membership, Marketing & Communications Chair
Director of Marketing & Communications, Ontario Racquet Club

Bill Stepec is an experienced club marketing professional with deep roots in the club industry and a strong commitment to advancing both club-level member engagement and broader industry development through volunteer leadership.

Martin Piché, CCM, BSc.
CMAC Ontario Branch – Secretary Treasurer
Chief Operating Officer, Scarboro Golf & Country Club

Martin Piché is a seasoned club management professional whose leadership and deep industry experience contribute to operational and strategic financial stewardship across the Ontario club sector.